Global
Help Desk Service Review
Review: If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.
We'll show you how you can save money each year through help desk outsourcing while providing world class help desk support. When you partner with Global Help Desk Services, you gain a partner recognized by the Help Desk Institute as a leader in the help desk outsource industry. Our state of the art technology and predictable, repeatable workflow processes will lead to distinct improvement in customer satisfaction levels. Give us a call today and let us help you identify your needs to build a custom-tailored help desk outsource solution that will delight your employees or customers and allow you to gain a competitive advantage in the marketplace.
Do you have employees you need to support in locations around the world who don't speak English? Do you have customers you need to support in foreign countries?
GHDSi can help you with your foreign language requirements at the help desk. Depending upon the call volume, language required, and hours of coverage required, GHDSi will either staff foreign language agents to support you or utilize the resources of a language line Over-The-Phone Interpretation (OPI) service. Either way, your employees or customers will be handled with care and efficiency.
Below are the languages that we can staff for you and the languages we can handle through our OPI service:
| Foreign Language Staffing |  |
Foreign Language Translation |
| Chinese French French Canadian German Italian Japanese Portuguese Spanish |
Arabic Chinese Danish Dutch French French Canadian German Italian Japanese |
