GoToAssist
Help Desk Service Review
GoToAssist® Express™: Product Overview
GoToAssist Express provides you with live-support capability. Easily view and control your customers' computers online to quickly resolve their technical issues. Try it FREE.
Amaze customers by solving problems on the spot
Customers expecting a long wait for support are in for a big surprise – GoToAssist Express enables immediate service, with no pre-installation necessary.
With GoToAssist Express you can:
- Handle more support requests in less time
- Assist up to eight customers at once
- Support both PC and Mac users
Reduce travel time and lower support costs
The more issues you can handle online, the less time you'll have to spend on the road – a great way to save both time and money.
Provide service even when your customers are away
Want to work on your customers' computers after hours? With your customers' permission, you can set up GoToAssist Express Unattended Support access.
GoToAssist® Corporate™: Product Overview
GoToAssist Corporate provides a comprehensive and secure remote-support solution for your multi-agent support organization. Improve customer satisfaction, increase first-time call resolution and streamline operations with advanced administration, reporting and integration features.
Your customers will be amazed at how quickly and easily your representatives are able to connect, diagnose and resolve their technical problems using GoToAssist Corporate.
- Remotely support both PC and Mac users.
- Representatives can collaborate behind-the-scenes to resolve customer questions faster and avoid awkward transfers.
- Customization options allow you to show your logo, start sessions from your own Web site and more, so your customers will feel right at home.
Streamline administration and reporting
The Management Center makes it easy for support administrators to manage, monitor and report on all support center activity.
- Record sessions for training and accountability purposes.
- Get immediate customer feedback using built-in surveys.
- Integrate GoToAssist Corporate with other tools and applications you use.
- Generate a rapid return on investment (ROI)
GoToAssist Corporate customers consistently report the following results:
- Increased first-call resolution rates of up to 70 percent
- Lower total call volumes due to fewer repeat calls
- Thousands of dollars saved in travel costs
- Customer satisfaction in the 90 percent or higher range
