LogMeIn Rescue
Help Desk Service Review
Review: On-demand remote support with no pre-installed software required. Provide temporary, Web-based remote support of PCs, Macs, & smartphones using one solution.
Remote Support Doesn't Get Any Easier
- Fast Connectivity: Access end users by secure code, email links or URLs on your website
- Secure Sessions: Log in via 256 SSL encryption; uninstalls after support for enhanced security
- Complete Support: See and solve issues in less time with in-depth diagnostic tools
Provide 24/7 tech support of remote PCs, Macs, and smartphones. With Rescue, your support teams can quickly access, view, and fix remote devices, without pre-installed software.
- Increase first call resolution: Multi-session handling, Instant chat, technician collaboration and more help reduce escalations to level 2 support and solve more issues on the first call.
- Decrease average call handle times. Advanced diagnostic, collaboration and reporting tools accelerate problem identification and resolution.
- Reduce costly device returns. Diagnostic tools, device history and remote device configuration help technicians resolve more issues remotely and reduce unnecessary returns.
