Revelation
Help Desk Service Review
Review: Revelation helpdesk provides the optimal combination of ease of use, efficiency, powerful performance reports, and integrated customer service tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit, from increased up-time to better customer satisfaction.
Revelation is a 100% web based helpdesk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. This is because Revelation gives you the freedom choose the features you want, the freedom to only pay for what you need.
We can do this because Revelation is completely modular. At the core we have a strong, stable helpdesk application with all the necessary tools for a basic helpdesk. Based on your specific needs, simply choose the bundle that most closely matches your needs.
Speak to one of our integration specialists to determine which configuration is best for your organization.
freedom
We are all about freedom. The freedom to choose your own features, the freedom to use Revelation as an ASP or host it yourself, the freedom to access from anywhere without downloading or installing anything.
flexibility
Flexible enough to support your needs whether your end users are spread around the globe, across the country or just down the hall. Easily manage departments, locations, projects, assets, and people. Flexible means the ability to adjust to almost any situation.
structure
There is a structure and a logic behind helping end users solve their problems. We will help you find the right balance of skill and accessibility for your organization in order to get the right person on the right issue in the right time.
efficiency
Efficiency means spending more time solving your customers problems and less time dealing with our software. Efficiency means entering a new issue in four steps or fewer, efficiency means learning so you don't repeat yourself.
performance
The more you know about the state of your business - the smarter decisions you'll make - the higher efficiency you'll achieve - the greater performance you will experience. Keep your finger on the pulse of your support structure with Revelation helpdesk. You'll get the information you need when you need it.
satisfaction
Whether you are an internal or external support group - you need to keep your customers happy. Revelation's integrated CRM tools empower your customers by keeping them in the loop, alerting them to the ongoing status of their issues and getting them involved in the support process. Besides the increased customer satisfaction, you'll benefit from the increased uptime and higher performance ratings.
