Autotask
Help Desk Software Review
Review: Autotask Corporation provides an innovative, web-based business management solution to help IT Service Providers and other professional services businesses automate and manage people, projects, and processes more efficiently.
While Autotask has been optimized for use by IT Service providers and Managed Service Providers (MSPs), it has been adopted by software companies, as well as professional services organizations, including architecture, engineering, construction, government contractor, accounting, advertising, design, marketing, public relations, law firms, manufacturers, resellers and telecom companies. In fact, any company that has to manage workforce resources efficiently and service customers will find that Autotask will help maximize ROI.
Autotask is built with multiple integrated modules—including CRM, project management, customer service, time tracking and billing —that all run off the same database, literally giving you access to everything going on in your company.
Autotask can be easily configured to support your unique IT Services business functions. Individual modules can be turned on and off across-the-board, or you can give individual users different levels of access and different views on the data, depending on their function. Autotask can also be integrated with other general business software, such as Microsoft Outlook, Excel, Word and accounting software like Lotus or QuickBooks.
