IssueTrak
Help Desk Software Review
Review: IssueTrak’s help desk software solution is powerful enough to make a difference in any organization, yet simple and easy to use. With IssueTrak’s 100% Web based, customizable IT help desk software you can:
Streamline your service desk procedures
- IssueTrak will automatically assign new issues based on your preferences.
- When entering a new, but repetitive issue, you can select a pre-filled issue from a drop down menu and only have to enter specific information about the issue.
- Create tasks or select a predefined group of tasks to add to an issue. Tasks can be assigned to anyone in your organization and can even be given dependency levels.
- Send notifications to members of a distribution list when specific issue types are submitted or other actions occur.
- When a new issue comes in via email, IssueTrak creates a track able request based on the emails content, and then automatically assigns the issue. IssueTrak will also keep track of all subsequent email correspondence inside of the issue.
Easily assign, track and manage IT support requests
- Administrators can define service level agreements and monitor compliance. Email alerts are sent to individuals or groups when your defined service deadlines are approaching.
- IssueTrak’s help desk software is 100% Web based and zero footprint. No installation on individual computers is necessary and IssueTrak is easily accessible through a web browser to submit or check status of a support request.
- Customize your dashboard to show the metrics you care about the most. Easily see the number of unassigned, open and escalated issues, average response time, and open incidents by assignee, type and priority.
Create and run reports
- The reporting options available in IssueTrak stretch as far as your creativity will allow. Create and run reports on numerous data fields to use in your IT decision making.
- Schedule reports for delivery to specific people in your organization via email.
