Kayako
Help Desk Software Review
Review: Consolidate all of your customer support media using Kayako help desk software and live chat software solutions. Manage your entire support operation, integrate your e-mail and even deploy multiple helpdesks from one single system.
Kayako offers three turn-key, online support desk software solutions:
- SupportSuite - LiveResponse and eSupport combined into one multi-stream support solution.
- eSupport - a help desk software package, offering ticketed support and e-mail management.
- LiveResponse - a help desk software package with live chat functionality, including real-time visitor monitoring
Our solutions are modular, so we'll describe each in terms of their modules. The differences between the three solutions are described below.
All three solutions are equipped with the following standard modules: knowledgebase, troubleshooter, teamworking, download management and news. All of our solutions provides you with a fully functioning help desk with an end-user support desk interface and a support agent's control panel.
