NetHelpDesk Plus
Help Desk Software Review
Review: NetHelpDesk boasts to be the UKs leading help desk solution for IT Companies, IT Departments and Schools with support teams of up to 30 people. NetHelpDesk has been developed specifically for 3 different types of organizations...
- Support companies (not only IT) to manage their customers incoming requests for support, and manage contracts.
- IT departments to support end users within their organisation
- Schools, Universities, Colleges and organizations with roaming staff
With a powerful Windows interface, a rich web interface and a PDA/Blackberry interface optimized for low bandwidth, it provides an exceptional solution for any organization with support personnel who need access away from the office.
Features:
- Web Portal for customers/staff to log tickets
- Web Portal for remote support staff (incl. PDA/Blackberry access)
- Receive tickets via email - with full threading
- Managerial Overview Dashboard - with Public Display option
- Knowledge Base
- Asset Management with Automatic Asset Discovery
- Technician Time Recording and Calendar
- Advanced SLA Handling with SLA Monitor for Management
- ITIL Compatible
- Easy Intuitive Design
- Process IT / HR / Maintenance requests
- Sales Order Processing
- Supplier Contract Management
- Reporting with Designer and Query Builder
- Billing - Integrates with Quickbooks/Sage
